Helping Doctors and Researchers Facilitate Immunology Research

  • Client Profile

    Industry: Healthcare
    Location: Switzerland
    Size: 125 employees

  • Company Bio

    The client is an internationally recognized leader in immunology, DNA repair, rare diseases, structural and cell biology. The entire organization consists of 125 people who are among the most cited scientists in the world and regularly publish their research in leading academic journals.


Since the client is an internationally recognized leader in immunology research, they were studying the movements and trajectories of various cells. They needed a team of qualified professionals who could annotate this for them.

Business Problem

The client is currently conducting research that requires monitoring and tracking the movements of various cells. The entire trajectory of movement of each cell must be accounted for since this work will be used for future research in immunology. This meant that the client could not simply hire just any group of annotators. It needed to be a responsible group of individuals who will take their job seriously and consistently provide a high level of annotation. There also needed to be a QA process in place to make sure that all of the work was done correctly on time.

Solutions Provided by Mindy Support

Mindy Support provided the client with comprehensive data annotation services starting from recruiting and onboarding to on-the-job training. Since the client did not require the team members to have a medical education, it gave us more flexibility in terms of candidate selection, but it posed additional challenges to the training process at the same time.

The client would send us videos obtained from studying the cells through microscopes. We needed to annotate this video using an open source tool called, Fiji, created by ImageJ. The client gave us instructions in terms of how the annotation should be performed, but we were responsible for training new team members how to use the tool and how they should annotate the videos. Throughout the project, we kept in close contact with the client to make sure all of the work was done correctly.

Mindy Support is ISO 9001 and ISO 27001 certified. Our information security management system (ISMS) is built on the basis of international standards that helps organizations keep information assets secure.

We are committed to respecting all rights of the data subjects under the General Data Protection Regulation (GDPR) (EU) 2016/679. According to the Article 28 of the GDPR, the relationship between the controller and the processor are regulated by Data Processing Agreement, which we put in place with every Client.

Results Delivered to the Client

  • 98% quality rate

  • 5-6 videos were annotated every week

  • We assembled an entire team in 4 days and annotated 10,000+ images