Customer Support Services
Hire customer support experts for your project who learn your business and
sound just like you. We are making your customers happy 24/7 by
replicating your top performing in-house staff.
What We Offer
We support your prospects and customers by Livechat, telephone, email, WhatsApp, and social media channels 24/7. Our multilingual customer care teams will be an extension of your business providing the best contact center services.
Customer Care Services
Hire dedicated customer support experts who will learn all about your business and sound just like your in-house staff.
We have helped more than 150 startups and large and medium enterprises from the USA, Western Europe and the UK to gain more customers and strengthen existing ones.
Inbound Customer Support
Our customer support agents will respond to your customers’ inbound request. We will provide your customers with all the information they need about the company, product or service you provide, as well as the benefits of your company and discounts you provide. Outsourcing customer support services means we will also cover your pre-sale, inbound sales and order taking, and order processing for you.
Outbound Customer Support
Our customer support agents will contact your customer on behalf of your company. The customer will communicate with a real person and not a machine. Establish a relationship of trust with your customers. Examples of Outbound Customer services we provide:
- Telesales
- Customer Research
- Lead Qualification
- Call Center Services
Technical and Help Desk Support
Mindy Support provides comprehensive first, second, and third-line outsourced technical support, tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes from diverse industries.
While your IT department is busy resolving critical issues, we can help by providing basic help desk and service desk coverage, taking this burden off your shoulders. We offer more in-depth technical assistance for your customers around the clock. We provide expert product and service support for even the most complex and difficult issues.
We can also structure your IT support around levels (L1, L2, L3) or tiers (T1,T2, T3), depending on your needs and business processes. We will handle your technical support in a variety of ways, including by phone, email, live chat or video, chatbots, online tutorials and how-to’s, message boards, and other logging tools.
Technical and Help Desk Support
We help you build a long-term relationship with your customers through ongoing support. Outsourcing your customer support means we will empower your customers with long-term success with your product or service. Examples of Customer Success Management services we provide:
- Holistic Customer Success
- Customer Satisfaction and Retention
- Portfolio Growth Customer
- Cross-selling and Upselling
- Promotional Campaign Support
Complaint Management
We will help you achieve the following goals handling complaint management process:
Customer satisfaction: We will reduce customer dissatisfaction and ideally even strengthen customer loyalty.
Quality assurance: We will help you improve the product or service through complaint management, when customer feedback reaches the right departments.
Top Ranking BPO Company
Ranked among Top Back Office BPO Services firms
Ranked among Top BPO Companies in Kiev, Ukraine
Ranked among Top 100 Sustained Growing Companies
Ranked among Top Artificial Intelligence Companies
Why Customers Choose Us?
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Extensive Expertise
Market pioneers with vast superior customer service experience providing feedback and advice to businesses around the world
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Highly Qualified Teams
Staff skilled and experienced with common tasks as well as complicated cases
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Dedicated PM and QM Control
Dedicated project management team for every project; unique quality assurance system
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Customized & Smart Approach
We aim to find the most suitable solution in accordance with each client’s business needs
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Trusted by Fortune 500 Companies
We seek to build long-term relationships, both with our clients and our employees
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Multilingual Support
Our team of 2k+ employees includes people who speak English, German, French and other languages
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Robust Security
IT & Security systems that meet international standards ISO 27001 and worldwide practice
Fueling growth through professionally managed, qualified omnichannel customer support
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Phone
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E-mail
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Live Chat
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Social Media
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Messenger Services
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Chat Bot
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In-App
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Self Support
Mindy Support teams work with all existing tools
Our Customers Say
Build a tailor-made team based on your needs
We have a minimum threshold for starting any new project, which is 735 productive man-hours a month (equivalent to 5 graphic annotators working on the task monthly).