Customer Support Services

Hire customer support experts for your project who learn your business and

sound just like you. We are making your customers happy 24/7 by

replicating your top performing in-house staff.

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What We Offer

We support your prospects and customers by Livechat, telephone, email, WhatsApp, and social media channels 24/7. Our multilingual customer care teams will be an extension of your business providing the best contact center services.

  • Customer Care Services

    Hire dedicated customer support experts who will learn all about your business and sound just like your in-house staff.

    We have helped more than 150 startups and large and medium enterprises from the USA, Western Europe and the UK to gain more customers and strengthen existing ones.

  • Inbound Customer Support

    Our customer support agents will respond to your customers’ inbound request. We will provide your customers with all the information they need about the company, product or service you provide, as well as the benefits of your company and discounts you provide. Outsourcing customer support services means we will also cover your pre-sale, inbound sales and order taking, and order processing for you.

  • Outbound Customer Support

    Our customer support agents will contact your customer on behalf of your company. The customer will communicate with a real person and not a machine. Establish a relationship of trust with your customers. Examples of Outbound Customer services we provide:

    • Telesales
    • Customer Research
    • Lead Qualification
    • Call Center Services
  • Technical and Help Desk Support

    Mindy Support provides comprehensive first, second, and third-line outsourced technical support, tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes from diverse industries.

    While your IT department is busy resolving critical issues, we can help by providing basic help desk and service desk coverage, taking this burden off your shoulders. We offer more in-depth technical assistance for your customers around the clock. We provide expert product and service support for even the most complex and difficult issues.

    We can also structure your IT support around levels (L1, L2, L3) or tiers (T1,T2, T3), depending on your needs and business processes. We will handle your technical support in a variety of ways, including by phone, email, live chat or video, chatbots, online tutorials and how-to’s, message boards, and other logging tools.

  • Technical and Help Desk Support

    We help you build a long-term relationship with your customers through ongoing support. Outsourcing your customer support means we will empower your customers with long-term success with your product or service. Examples of Customer Success Management services we provide:

    • Holistic Customer Success
    • Customer Satisfaction and Retention
    • Portfolio Growth Customer
    • Cross-selling and Upselling
    • Promotional Campaign Support
  • Complaint Management

    We will help you achieve the following goals handling complaint management process:

    Customer satisfaction: We will reduce customer dissatisfaction and ideally even strengthen customer loyalty.

    Quality assurance: We will help you improve the product or service through complaint management, when customer feedback reaches the right departments.

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Top Ranking BPO Company

  • Ranked among Top Back Office BPO Services firms

  • Ranked among Top BPO Companies in Kiev, Ukraine

  • Ranked among Top 100 Sustained Growing Companies

  • Ranked among Top Artificial Intelligence Companies

Why Customers Choose Us?

  • Extensive Expertise

    Market pioneers with vast superior customer service experience providing feedback and advice to businesses around the world

  • Highly Qualified Teams

    Staff skilled and experienced with common tasks as well as complicated cases

  • Dedicated PM and QM Control

    Dedicated project management team for every project; unique quality assurance system

  • Customized & Smart Approach

    We aim to find the most suitable solution in accordance with each client’s business needs

  • Trusted by Fortune 500 Companies

    We seek to build long-term relationships, both with our clients and our employees

  • Multilingual Support

    Our team of 2k+ employees includes people who speak English, German, French and other languages

  • Robust Security

    IT & Security systems that meet international standards ISO 27001 and worldwide practice

Fueling growth through professionally managed, qualified omnichannel customer support

  • Phone

  • E-mail

  • Live Chat

  • Social Media

  • Messenger Services

  • Chat Bot

  • In-App

  • Self Support

Mindy Support teams work with all existing tools

Meet Mindy Experts

Our Customers Say

  • Guilia M

    Anyline, Austria

    Thanks to Mindy Support, the client has been able to deliver multiple custom-made mobile OCR scanning solutions on time. They have been thorough and quick to respond with clear communication. Their most impressive feat has been creating solutions within hours.

  • Dr Henning Lategahn

    Atlatec GmbH, Germany

    Thanks to Mindy Support, the client has been able to deliver multiple custom-made mobile OCR scanning solutions on time. They have been thorough and quick to respond with clear communication. Their most impressive feat has been creating solutions within hours.

  • Nick D.

    Viu More, Belgium

    Thanks to Mindy Support, the client has created an effective model that enables them to differentiate various types of waste. As a result, they've managed to annotate over 1,000 images within two weeks. The team is easy to work with — they're receptive to feedback, personable, and communicative.

  • Emma Schuster

    Sweatcoin, United Kingdom

    Thanks to Mindy Support, the client has created an effective model that enables them to differentiate various types of waste. As a result, they've managed to annotate over 1,000 images within two weeks. The team is easy to work with — they're receptive to feedback, personable, and communicative.

  • Antoine S.

    Kili Technology

    The client has been pleased with Mindy Support's performance. The quality of their annotation and their speed of work have been impressive. Responsive and organized, they facilitate a seamless workflow, which encourages long-term partnership.

  • Tyler M.

    Superb AI

    The most impressive aspect of Mindy Support is their ability to combine speed with precision, all while maintaining cost efficiency. Their adeptness at quickly assimilating project requirements and delivering quality annotations within stringent deadlines is commendable and has been instrumental in our projects' success.

  • Rene Boiler

    OnRecruit, Netherlands

    In our experience, Mindy Support offers a high return on investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Tetiana and Evgenia, and certainly should we require their expertise in the future, Mindy Support will be the first business we speak to.

  • Alex C.

    YieldSystems

    Mindy Support boasted more than 95% accuracy in data annotation, allowing them to flawlessly and efficiently execute their tasks. A dependable partner, they communicated effectively and remained punctual throughout. They provided accurate and cost-effective solutions for the client's software needs.

Build a tailor-made team based on your needs

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    We have a minimum threshold for starting any new project, which is 735 productive man-hours a month (equivalent to 5 graphic annotators working on the task monthly).