Hire Technical Support Engineers
Mindy Support provides comprehensive first-, second- and third-line outsourced technical support
tailored to your unique needs. Our experienced remote technical support specialists work with
companies of all sizes across diverse industries.
Quality technical support teams are essential for maintaining uninterrupted internal and external service processes. However, the cost of maintaining such specialists in-house can prove to be costly, especially for startups, small and medium-sized businesses. In fact, a lot of times executives such as the CTO or VP or Engineering will have to perform basic tech support functions, simply because it is too expensive to hire full-time tech support employees.
Mindy Support can help companies alleviate the hassles and costs of providing top-quality technical support by offering companies to outsource their tech support to our highly qualified professionals in Ukraine.
Value We Offer
Our technical support agents will be able to cover all time zones. We are located in Ukraine which means there will be a 7-10 hour time difference with the United States. This means that we will be able to cover off-duty hours conveniently and efficiently.
We have experience providing support in all kinds of languages, even the ones that are difficult to find. We make it easy and cost effective for you to provide your customers with the best service possible.
Various support levels
We will be able to handle issues or various difficulties starting with basic user problems and all the way to more technical issues. Each ticket that is received will be categorized into groups and the issues that need to be escalated will be done promptly
Tailored to your needs teams
The size of your team will be completely up to you and you will be able to choose the exact positions and qualifications you need.
We use your tools
When providing tech support assistance, we will use the tools that you would like us to use such as CRM, ticketing, incident reporting and more.
Top Ranking BPO Company
Ranked among Top Back Office BPO Services firms
Ranked among Top BPO Companies in Kiev, Ukraine
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How Can You Benefit from Outsourcing Tech Support
We’re ISO 9001:2015 certified, which means that Mindy Support sticks to internationally accepted quality standards. Our outsourcing company implements only proven and time-tested quality management techniques and control metrics. Our Quality Assurance team makes sure each project is carried out with the highest level of professionalism.
Our team understands how important it is for some companies to remain anonymous when outsourcing staff and sharing sensitive information. Your private data will remain secure and will never be disclosed to anyone outside of our company. We have a reliable information security management system (ISMS) based on the ISO 27001 standard.
When we say that we’ll build a team for you, we mean that we’ll get all the experts you need. You won’t have to search for a project or retention manager separately, for instance. We have specialists to meet all of your business needs.
Most of our clients have international businesses, meaning their customer care service reps should speak several languages at a time. It’s not that easy to find multilingual experts, but we manage to do so. Build a team of professionals who speak English, German, French, Spanish, Russian, Ukrainian, Polish, and other languages.
Variety of Services
Mindy Support provides more than call center functions. From back-office support to technical support, you can rely on Mindy to build diversified teams upon your request.
In-house staff are expensive. In addition to the high wages, extra office space, and equipment, your company might need to hire more managers to supervise another team. We’re here to help you save money with affordable remote teams.
Small & Large Projects
Our outsourcing company from Ukraine is happy to help both startup businesses and large enterprises. We can assist with expanding your team from 10 to 1000+ people. It won’t take too much time, as we have a lot of experience in this field.
Meet Mindy Experts
Our Customers Say
In our experience, Mindy Support offers a high return on investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Tetiana and Evgenia, and certainly should we require their expertise in the future, Mindy Support will be the first business we speak to.
Dr Henning Lategahn
atlatec GmbH, Germany
We have been working with Mindy for some time now. They support our teams in Germany with 3D map building work. Their work is invaluable and helps us to deliver on time, within budget, and with quality. They are part of the team now. Thanks, Mindy.
Customer Success Lead, Sweatcoin United Kingdom
Mindy Support mastered the role quickly and they meet all of the client's needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Always available, the team is always on hand if needed.
British Marketing Company
Mindy Support’s team proved to be very driven business professionals and reliable partners. They are always interested in discussing innovations to improve results. One of their differences from other competitive businesses is that they always try to see the bigger picture instead of just blindly follow the instructions. It brings much more value and proves them to be highly professional.
The two assistants we’ve had to date have been eager and quick learners, and both have provided very courteous and friendly communications. Based on our experience, I can recommend Mindy Supports to any business looking to expand their support avenues at a reasonable rate. They’ve been a worthwhile investment.
US Marketing Company, USA
For over 7 years we tried and tried again to find good quality offshore partners to help us to build our business. And for 7 years we failed. That is, until we connected to Mindy Support in 2016. Our Assistant has been terrific and has weathered a topsy-turvy journey with us as we have kept moving her from new vertical to new vertical. I was amazed at how proficient all your video and voice technology was from the start. We never felt we really had to “monitor” Assistant’s work in any way. She was amazingly professional, responsible, and as a bonus, personable.