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Quality Assurance in Customer Support: Everything You Need to Know
July 28th, 2021
Support QA or customer service quality control has become a central aspect of all quality-oriented and ambitious customer service te[...]Data Annotation
Are Programmers in Danger of Being Automated?
July 26th, 2021
When we think about jobs that could potentially be automated, what usually comes to mind are manual jobs being done in warehouses, f[...]Back Office Support
4 Things You Need to Consider When Outsourcing Sales Activities
July 22nd, 2021
In this article, we will take a look at four things you need to consider before deciding on which outsourcing provider you will choo[...]Data Annotation
Paving the Way for High Quality Training Data
July 19th, 2021
This step-by-step guide will help explain the fundamentals of data quality and how Mindy Support works with you at every stage to en[...]Customer Support
Handling Customer Support for Growing Businesses
July 15th, 2021
In the early stages of a company’s development, a small team, or sometimes even the founders themselves, can usually take care of al[...]Data Annotation
The Role of Data Annotation in the Development of AR Applications
July 12th, 2021
AR applications are starting to become increasingly popular because of the wide range of applications and the increased levels of in[...]Customer Support
Finding the Synergy Between Automation and Human Customer Support Agents
July 8th, 2021
When we take a look at the customer support landscape, we see a fairly high level of automation. This includes things like chatbots,[...]Customer Support
How Customer Service Has Changed Over the Past Year and How You Can Adapt
July 6th, 2021
When the COVID-19 crisis started, a lot of companies did not know exactly how they would handle their customer service operations. T[...]Customer Support
Important Metrics You Need to Monitor to Measure the Effectiveness of Your Customer Support
July 1st, 2021
During the COVID-19 pandemic, companies have started making high quality customer support a top priority. In fact, 45.9% of companie[...]
