Building and Managing a Team of 1000 + Data Processing Specialists In 1 Year

  • Client Profile

    Industry: Machine Learning
    Location: International with HQ in the US
    Size: 51–200 employees

  • Company Bio

    High-tech B2B company with offices all around the world. Their products are based on ML algorithms that have to be trained and validated manually.

  • Employees

    1000+

  • Quality

    98%

  • Deadlines met

    100%

Challenge

Our client owned an extensive amount of data that had to be processed on a tight deadline with no compromise on quality. In order to be able to process all the data, we faced the challenge to assemble a big team of annotators in a timely manner; build a wide quality assurance structure with lots of guidelines; develop a Training and motivational scheme that works and repeat all this with more than 15 different kinds of projects. Such projects include different types of work as annotations of different objects, areas and labeling, adding key points and choosing destinations.

The Solution

Our goal was to set up all the recruiting, management, quality control and motivation processes from scratch in order to build a team that can effectively process and deliver necessary data on a timely manner.

Rapid Recruitment

  • Developing monthly Growth plan with the annual target of 1000 Agents

  • Building dedicated Recruiting & HR Team of professionals

  • Creating a unique Recruitment Funnel

  • Developing and implementing staff motivation and promotional campaigns

Unique quality system

  • Implementing quality control system based on constant monitoring and verifications
  • Accumulating useful training materials and creating e-learning training platform for staff
  • Creating practical manual on cases and inaccuracies for quality improvement and training purposes
  • Systematic feedback to the client

Effective management

  • Building and implementing organizational structure for the project

  • Opening offices across Ukraine to speed up recruiting process

  • Setting up Quality and Training&Development Departments to keep high-level quality and production

KPI and Motivation Systems

  • Developing and implementing KPI system based on quality and productivity
  • Creating rating system and promotion model for middle management
  • Implementing gamification system for agents which includes achievement challenges and corporate currency

Mindy Support is ISO 9001 and ISO 27001 certified. Our information security management system (ISMS) is built on the basis of international standards that helps organizations keep information assets secure.

We are committed to respecting all rights of the data subjects under the General Data Protection Regulation (GDPR) (EU) 2016/679. According to the Article 28 of the GDPR, the relationship between the controller and the processor are regulated by Data Processing Agreement, which we put in place with every Client.

Results

  • Fulfilled growth plan – 1000+ employees within 1 year

  • High quality results – client’s KPI- all fulfilled at 98%

  • Deadlines are met – 100%

Having a team of more than 1000 employees in 6 offices across Ukraine, we continue to grow and develop the team of annotators for our customer.

  • 1

    month

    4 employees, 1 team

  • 6

    months

    100 employees, 10 teams

  • 12

    months

    1000+ employees 30 teams