Top Ranking BPO Company
Ranked among Top Back Office BPO Services firms
Ranked among Top BPO Companies in Kiev, Ukraine
Ranked among Top 100 Sustained Growing Companies
How It All Started
Initially part of a larger IT outsourcing company, Mindy Support branched out in 2013 after realizing that it could support businesses around the world to meet their customer service and data annotation objectives. Mindy Support became an independent company in 2015 in response to a growing demand for annotation services, back-office, customer and technical support in a diverse range of industries. In more recent years we became a leading outsourcing partner for several Fortune 500 and GAFAM companies.
Over these short years, a close and enduring collaboration with our major clients has allowed us to evolve our expertise, our quality control, and our processes from quite humble beginnings to global industry standards. Our original ambition – to become an indispensable partner of every client we work with – has been realised, and this is a testament to our teams’ talent and their dedication to providing global services.
Today, our team consists of over 2,000 employees in six cities throughout Ukraine. Such strength in numbers allows us to deliver comprehensive support to our clients. It also means we have the resources to successfully launch new projects and scale up rapidly.
Our business encompasses a wide range of data annotation services as well as other BPO offerings including 24/7 customer support, back-office services and technical support, and sales & marketing assistance.
We have a highly experienced management team with a track record of getting things done. Many of our senior staff have IT and customer support backgrounds, allowing them to implement and manage advanced quality-control processes. Most importantly, Mindy Support can scale up quickly without compromising quality.
Our employees enjoy working for Mindy Support because they get the opportunity to gain valuable experience working with renowned EU and US-based companies, to realize their potential, and fulfill their career ambitions. All team members contribute towards our continuous drive for excellence and help to uphold our five-star reputation. Long-term collaborations with several Fortune 500 and GAFAM companies is proof that our teams deliver the level of service expected from even the most demanding clients.
To continue our growth as a recognized partner for Fortune 500 and GAFAM companies in their data annotation and BPO requirements. At the same time, we seek to expand our services to busy startups, SMEs, and larger corporates, all of whom could benefit from working alongside our experienced and client-oriented teams.
To provide exceptional efficiency and first-class client service at competitive rates, building and managing remote teams for global enterprises and busy start-ups alike.
At Mindy Support, we believe our values should be reflected in our work. When seeking new recruits, we want to make sure that our outlook and values align.
We are a dedicated community of individuals that work efficiently together to build something truly special.
At Mindy Support, we mitigate risks and strive for physical safety and cybersecurity. We put the security of our clients at the forefront, and do our best every day to meet these goals.
We do more with less, and do it better. We never compromise on quality while always striving for excellence.
In everything we undertake we put forth effort, dedication and passion. Our team wakes up inspired every day to do an outstanding job.
Chief Executive Officer
The company’s CEO since 2015, Evgenia has been instrumental in transforming Mindy Support into one of the largest outsourcing firms in Eastern Europe, evolving the company from quite humble beginnings to global industry standards. A focused, driven and talented leader, Evgenia uses her rich experience and people skills to inspire and lead employees.
Director Customer Support & BPO
Michel is a hands-on executive with a large experience in the customer service industry. Originally from The Netherlands, he moved to Eastern Europe and built a contact center from scratch. Michel headed Teleperformance Russia & Ukraine for 15 years before joining Mindy Support. Michel has a 'fetish' for excellent customer support and while doing so, giving clients in-depth knowledge with each and every interaction we handle.
Chief Financial Officer
A passionate and experienced professional with over 14 years of experience who started out in auditing and progressed to regional financial management and advisory roles with multi-nationals working within dynamic corporate environments. Key areas of expertise cover financial management including financial reporting in accordance with iFRS and US GAAP, audit, financial control, cost reduction, ERP implementation, processes design & related project management, business planning and investment modelling, international taxation
Chief Operating Officer
Bogdan is a workaholic who is motivated by the passion and energy of the colleagues around him. A sharp-minded, results-oriented manager, he meets challenges head-on and sees them as opportunities for professional growth. Bogdan brings intelligence, passion and experience to new projects.
Nataliya Dvorskaya brings many years of HR expertise to Mindy Support. Before Mindy she was an columnist for Novoye Vremya, wrote articles for Laba on HR topics, spoke on the radio, at HR conferences as a speaker, was a presenter of conferences on many HR topics.
Chief Technology Officer
Oleksandr Radnianyi is a skilled leader and IT professional with expertise in IT services support management in large telecom companies like Volia and Ukrtelecom. Oleksandr graduated from Cherkasy Engineering and Technology Institute and has a degree in Software Development and Engineering. Also, he is an alum of Kyiv Mohyla Business School.
Chief Marketing Officer
Iryna Troshchynska graduated from Lviv Business School with a Master’s Degree in Innovations and Entrepreneurship. She is a skilled B2B marketing professional with more than 10 years of experience in marketing SaaS products and IT services for global markets. Iryna is passionate about growth, technology, and new challenges.
Head of Operations & Project Office
Alina made a positive impact from the moment she joined us as Deputy Head of Project Office. With her eye for detail and forward-looking attitude, she elicits positive feedback from clients and colleagues alike. Alina is meticulous at project management and analysis, ensuring customer satisfaction at every stage.
Project Office Coordinator
Vladimir is a result-driven project manager. He is self-motivated with an entrepreneurial spirit. He is committed to everyday excellence. He has expertise in Data annotation and AI. Dynamic team leader, able to bring energy, enthusiasm, and humor to motivate team members to achieve potential and meet objectives.
Client Delivery Manager
Experienced Project Manager with exceptional skills in operations and sales. Oksana has a Masters Degree in Economics, an extended professional background in CRM and a long-term experience working in foreign markets. Her responsibility, diligence and excellent interpersonal skills are at the core of building up a reliable and trusting relationship with every client.
Yaryna is responsible for medical data annotation projects and serves as a HIPPA Privacy Officer. After receiving a Master's degree in Cell and Molecular Biology, she started her career in research but soon continued in the business and governmental sectors. Yaryna demonstrates solid analytical skills, her patience and attention to detail combined with enhanced communication skills allow her to deliver high-quality results to the clients.
IT Security Manager
Igor, with a degree in Information Technologies and major experience in systems administration, is a true benefit to our team. He enjoyed solving math and logic puzzles and it makes him a true “IT guy” in the company. Due to great communication skills it is easy to work alongside Igor.
Head of Automation Team
A software specialist, Andriy is our go-to guy when technical problems need to be resolved. A former systems administrator and software engineer, he is results-oriented and driven by the prospect of achieving new heights. All traits that enable him to accept fresh challenges and find out-of-the-box-solutions.
Maksym Medetskyi graduated from the Taras Shevchenko National University in Kyiv with a Masters Degree in Law. He is very experienced in IT and International Law and is especially valuable for our team. Maksym’s focus and responsibility have served him well in his attention to detail and experience in organizing a legal department from scratch. Maksym is a perfect fit for leading the Legal Department at Mindy Support.
Head of Cyprus Office
Constatina graduated from the University of Cyprus with a degree in Economics. She joined Mindy Support in 2018 and her positive energy has allowed her to overcome a lot of work-related challenges. Thanks to her strong skills and expertise, she always gets the job done on time and in the most efficient way possible.