About Us2020-07-03T15:41:33+02:00

About Us

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Our Story

How It All Started

Initially part of a larger IT outsourcing company, Mindy Support branched out in 2013 after realizing that it could support businesses around the world to meet their customer service and data annotation objectives. Mindy Support became an independent company in 2015 in response to a growing demand for annotation services, back-office, customer and technical support in a diverse range of industries. In more recent years we became a leading outsourcing partner for several Fortune 500 and GAFAM companies.

Over these short years, a close and enduring collaboration with our major clients has allowed us to evolve our expertise, our quality control, and our processes from quite humble beginnings to global industry standards. Our original ambition – to become an indispensable partner of every client we work with – has been realised, and this is a testament to our teams’ talent and their dedication to providing global services.

About Us

Today, our team consists of over 2,000 employees in six cities throughout Ukraine. Such strength in numbers allows us to deliver comprehensive support to our clients. It also means we have the resources to successfully launch new projects and scale up rapidly.

Our business encompasses a wide range of data annotation services as well as other BPO offerings including 24/7 customer support, back-office services and technical support, and sales & marketing assistance.

Our Team

We have a highly experienced management team with a track record of getting things done. Many of our senior staff have IT and customer support backgrounds, allowing them to implement and manage advanced quality-control processes. Most importantly, Mindy Support can scale up quickly without compromising quality.

Our employees enjoy working for Mindy Support because they get the opportunity to gain valuable experience working with renowned EU and US-based companies, to realize their potential, and fulfill their career ambitions. All team members contribute towards our continuous drive for excellence and help to uphold our five-star reputation. Long-term collaborations with several Fortune 500 and GAFAM companies is proof that our teams deliver the level of service expected from even the most demanding clients.

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Our Vision

To continue our growth as a recognized partner for Fortune 500 and GAFAM companies in their data annotation and BPO requirements. At the same time, we seek to expand our services to busy startups, SMEs, and larger corporates, all of whom could benefit from working alongside our experienced and client-oriented teams.

Our Mission

To provide exceptional efficiency and first-class client service at competitive rates, building and managing remote teams for global enterprises and busy start-ups alike.

Our Values

At Mindy Support, we believe our values should be reflected in our work. When seeking new recruits, we want to make sure that our outlook and values align.

Community

We are a dedicated community of individuals that work efficiently together to build something truly special.

Security

At Mindy Support, we mitigate risks and strive for physical safety and cybersecurity. We put the security of our clients at the forefront, and do our best every day to meet these goals.

Excellence

We do more with less, and do it better. We never compromise on quality while always striving for excellence.

Passion

In everything we undertake we put forth effort, dedication and passion. Our team wakes up inspired every day to do an outstanding job.

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Leadership Team

Evgenia Khimenko

Chief Executive Officer

The company’s CEO since 2015, Evgenia has been instrumental in transforming Mindy Support into one of the largest outsourcing firms in Eastern Europe, evolving the company from quite humble beginnings to global industry standards. A focused, driven and talented leader, Evgenia uses her rich experience and people skills to inspire and lead employees.

Martin Elling

Managing Partner

A Dutch national, Martin has worked for the United Nations, World Bank, European Bank for Reconstruction and Development (EBRD). Having an entrepreneur mindset, he started several businesses in B2B services, and following three successful exits, Martin co-founded Mindy Support. Being a man of integrity, curiosity, and having substantial business experience, Martin is leading the company by example.

Eleanora Yevchenko

HR Director

Eleanora is an energetic go-getter who joined us in 2019 and quickly showed an ability to thrive under pressure. Eleanora faced many challenges in her first months but handled them positively and professionally. Responsible for overseeing the work transformation due to COVID-19, she is an indispensable asset.

Volodymyr Mazur

Chief Financial Officer

Andrey Yakunin

Chief Commercial Officer

Andrey is an experienced manager for business development, improving team performance, driving projects resulting in increased revenue and profitability all achieved through skills in sales, marketing, and partner management. Before joining Mindy Support, he held the role of Business Development Director in one of the first AR/VR content development companies in Austria. Andrey is passionate about helping clients to grow their business with the possess of digital innovations. He is a globetrotter and snowboard addict.

Kseniia Turovska

Head of Sales

A Master’s graduate of the Kyiv National Economic University, Kseniia combines sales skills with operational acumen, and has a talent for closing deals. A Mindy Support veteran, Kseniia is smart, purposeful and enthusiastic, with a zen for overcoming challenges and delivering great value for clients.

Kateryna Polishko

Chief Operating Officer

Kateryna Polishko graduated from Kyiv Linguistics University in 2006 with a Masters’s degree in English Language and Literature. She is an experienced leader with a proven success record in logistics and telecommunication industries. Her ability to proactively see opportunities makes her a magnificent COO. Her skills in people management, recruitment, and service quality management make her a particularly valuable asset. She easily manages large teams and improves processes on the move by combining the business mind and the human heart.

Bogdan Fedorchenko

Live Operations Manager

Bogdan is a workaholic who is motivated by the passion and energy of the colleagues around him. A sharp-minded, results-oriented manager, he meets challenges head-on and sees them as opportunities for professional growth. Bogdan brings intelligence, passion and experience to new projects.

Olga
Smolyak

Head of Business Process Outsourcing & Customer Support

Master’s graduate Olga is confident, responsible and organized, and her leadership experience in a C-suite position has proven especially valuable in BPO. Many glowing reviews from clients attest to Olga’s excellent people skills and unerring ability to forge close, meaningful partnerships.

Alina Koval

Head of Project office

Alina made a positive impact from the moment she joined us as Deputy Head of Project Office. With her eye for detail and forward-looking attitude, she elicits positive feedback from clients and colleagues alike. Alina is meticulous at project management and analysis, ensuring customer satisfaction at every stage.

Anastasia Budkina

Project Manager, Medical Data Annotation

With a wealth of experience in various sectors (mathematics, video journalism, tourism, IT), Anastasia is a genuine asset. Inspired by new and exciting projects, the personable and hard-working Project Manager loves communicating with clients, learning about their goals and setting the wheels in motion.

Maryna Ozhohanych

Senior Marketing Manager

Maryna Ozhohanych has over a decade of marketing experience. Her goal is to continue developing professionally and helping businesses grow through top-class BPO and Data Annotation services. She believes her strategic vision, communication skills and eagerness to learn from peers and customers provide a solid foundation for bringing real value to people and companies.

Igor Zabolotnyy

Senior IT manager

Igor, with a degree in Information Technologies and major experience in systems administration, is a true benefit to our team. He enjoyed solving math and logic puzzles and it makes him a true “IT guy” in the company. Due to great communication skills it is easy to work alongside Igor.

Andriy Sluzhalyy

Head of Automation team

A software specialist, Andriy is our go-to guy when technical problems need to be resolved. A former systems administrator and software engineer, he is results-oriented and driven by the prospect of achieving new heights. All traits that enable him to accept fresh challenges and find out-of-the-box-solutions.

Pavlo Dereniuk

Quality assurance head

Pavel’s background in computer systems and avid interest in AI make him a valuable resource. Overcoming difficulties and challenges is part and parcel of his job, which he does to an exceedingly high standard. Pavel’s skill and strength of character make him the perfect Quality Assurance Head.

Maksym
Medetskyi

Legal Counsel

Maksym Medetskyi graduated from the Taras Shevchenko National University in Kyiv with a Masters Degree in Law. He is very experienced in IT and International Law and is especially valuable for our team. Maksym’s focus and responsibility have served him well in his attention to detail and experience in organizing a legal department from scratch. Maksym is a perfect fit for leading the Legal Department at Mindy Support.

Constantina
Constantinou

Head of Cyprus office

Constatina graduated from the University of Cyprus with a degree in Economics. She joined Mindy Support in 2018 and her positive energy has allowed her to overcome a lot of work-related challenges. Thanks to her strong skills and expertise, she always gets the job done on time and in the most efficient way possible.

Operations centers leadership

Anna Nesen

Kiev

Anna is the Operations Manager at our Kyiv location. Her strong communication skills allow her to always find a solution to a problem. She also played an integral role in helping the company transition to remote work, something that she helped to accomplish in less than 3 days.

Oksana Hayduk

Ternopil

Oksana Hayduk is the Branch Manager at our Ternopil location. She has been with Mindy Support from the very early days and helped launch our Ternopil office from scratch. Her effective communication and management skills promote efficient work and a healthy team environment.

Viktoriia Zhovtobriukh

Rivne

Viktoriia Zhovtobriukh manages our Rivne office. She sets a high standard of professionalism for her team with fairness, understanding and coming up with innovative ideas. She always wanted to work for a large company and she has been working at her dream job for two years already.

Roman Daramanchuk

Lutsk

Roman Daramanchuk heads up our Lutsk office. He is an ambitious, career-oriented professional who is always eager to learn new skills and hone existing ones. He has been with Mindy Support for three years now and has proven himself as an effective leader and manager.

Nadiia Kremenchuk

Poltava

Nadiia Kremenchuk is the leader of our Poltava office. As a team leader, it is very important to organize all processes to make sure that all of the team members have comfortable working conditions and the client is happy as well. Nadiia has managed to accomplish all of this with her exceptional organizational and managerial skills.

Inna Belokoz

Sumy

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