(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.data-privacy-src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-W9652R7');
Back Office Support Teams2019-03-15T11:40:25+00:00

Back Office Support Teams

Outsourcing Service

Get In Touch

Outsourced Back Office Support Teams

As your business grows, you can’t afford to keep adding in-house employees to update your product catalog or process legal and financial documents. The good news is that with affordable nearshore back-office services from Mindy Support, you can keep growing your business without busting your budget. We offer all the services you need to get your website and documents in tip-top shape.

What we can do for your business

  • Dedicated personal assistance
  • CRM management

  • Invoicing and billing services

  • Email correspondence

  • Calendar management

  • Back-office tasks

  • Order processing/management

Why should you outsource data processing services to us?

  • Dedicated and smart support staff

  • Multilingual and highly educated remote teams
  • KPI-oriented

  • Retention support and free staff replacement

  • Internal multi-level quality control and assurance system (ISO 9001:2015 certification)

  • 100% secure processes (ISO 27001:2013 certification)

Case study: 1,000 times faster data processing
in 6 months

Client Profile

Industry: FMCG Cashback
Location: Amsterdam, the Netherlands
Size: 51–200 employees

Company Bio

Our client operates the leading fast-moving consumer goods (FMCG) cashback application in the Netherlands. This Dutch location-based couponing company provides discounts and promotions in its app for iOS and Android.

Download Case Study

Overview

Using our client’s app, users can discover the best discounts at nearby shops, bars, restaurants, and retail chains. Business owners can use the app to promote their businesses with coupons, attracting more clients and converting clicks to bricks. The app also allows businesses to define their customers’ needs and wants by asking customers to fill in an online form with questions, then take photos of their receipts in order to convert them into discounts. Sounds great, doesn’t it?

The results speak for themselves about the Mindy Support team’s capabilities. It is even more than I expected. We are so fortunate to have such a team!

– Happy Customer
Founder

Daily entred receipts

56,348

Employees

110

Growth

1,040%

Challenge

A challenge arose when our client received a huge number of receipts via the app. These receipts needed to be processed manually, meaning someone needed to verify each one and then transfer all data from the receipt to a database.

WE GET IT DONE.

The Solution

Mindy Support formed a team with a team leader who communicates directly with the client’s management. The team leader receives all tasks and training materials, adapts them for the team, and then conducts a workshop in which they explain details of the work. They also act as a supervisor and quality control manager, ensuring that all tasks are done accurately.

Mindy Support is ISO 9001 certified. Our information security management system (ISMS) is built on the basis of ISO 27001:2013 international standards that helps organizations keep information assets secure.

GDPR
Mindy Support fully respects all rights of data subjects under the General Data Protection Regulation (GDPR) (EU) 2016/679.
According to Article 28 of the GDPR, the relationship between the controller and the processor is regulated by the Data Processing Agreement, which we put in place with each Client

Results

We’re proud of what we’ve achieved since 2015:
● We’ve grown from 8 to 110 team members.
● We now manually process an average of 56,348 receipts per day.
We’re open to involving more people to achieve even greater results.

Industry Specializations

Marketing, Retail, IT, Staffing, Consulting, and other industry specializations.

All Industries

Outsourcing Services

Data Entry, Sales & Marketing, AI & Machine learning and other outsourcing service teams.

All Services

Let’s Build Your Team

Tell us about your needs and we will build a dedicated team in Ukraine that fits you perfectly.


Schedule a Metting

×
Our website uses cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our privacy policy. Settings Agree & Close

Google Analytics AND Tracking Cookies