Helping Customers Enjoy Augmented Reality

Since the client sells augmented reality hardware directly to the consumers, they receive all kinds of inquiries from customers about the usability and any issues they may be having. Since the client is a startup, they did not have an internal customer team and it would be too costly to hire one in their local market. They asked Mindy Support to assist them in resolving this business problem.

Mindy Support assembled a dedicated team of customer support representatives to answer customers’ inquiries via phone, email and live chat. Even though our team members already had a high level of English proficiency, we organized speaking clubs for them with the team lead who lived in the US for two years. We also provided them with the needed training and a knowledge base where they could quickly find answers to commonly asked questions.