Helping Customers Enjoy Augmented Reality

Services provided: AI

Published date: 08.04.2021

Read time: 1 min

Client Profile:

Industry: Augmented Reality
Location: Finland
Size: 11-50

Company Bio

The client is a game developer and hardware manufacturer based in Finland. Their goal is to revolutionize how sports and games are combined to create fun and effective exercise.

Business Issues

Since the client sells augmented reality hardware directly to the consumers, they receive all kinds of inquiries from customers about the usability and any issues they may be having. Since the client is a startup, they did not have an internal customer team and it would be too costly to hire one in their local market. They asked Mindy Support to assist them in resolving this business problem.

Solutions Provided By Mindy Support

Mindy Support assembled a dedicated team of customer support representatives to answer customers’ inquiries via phone, email and live chat. Even though our team members already had a high level of English proficiency, we organized speaking clubs for them with the team lead who lived in the US for two years. We also provided them with the needed training and a knowledge base where they could quickly find answers to commonly asked questions.

Results Delivered to the Client

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