Customer Support Outsourcing For SaaS and IT Solutions

Help users easily get the most of your SaaS solution. Solve their problems faster with 24/7, high-performance support teams, integrated with your IT infrastructure.

  • 250+


  • 400+

    staff agents

  • 99.3


  • 30+

    supported languages

Customer Support and Tech Support for Software

Level 1 & Level 2 SAAS help desk outsourcing in 30+ languages. Get a distinct edge over your competition!

Up to 24/7/365 coverage (every day of the year, including after-hours, weekends, and holidays).

All communication channels covered: calls, emails, chats & social media.

A single, all-inclusive cost without expenses on equipment, software, hiring & training.

Remote assistance enhancing triage quality, SLAs, and Customer Satisfaction scores.

  • 0 Support Tasks

    • Basic troubleshooting

    • Replies & ticket updates

    • Tickets triage

    • Escalation handling

    • Feedback collection

  • Tier 1-2 Support Tasks

    • Tech support

    • Subscription inquiries

    • Payments & refunds

    • Installation guidance

    • In-App support

  • Tier 3 Support Tasks

    • Issue reproducing

    • Advanced troubleshooting

    • Advanced setups

    • Customer onboarding

    • Root cause analysis

Support on Any Platform with Any Tool

All our agents are proficient of the 
main communication channels

40+ tools mastered

  • Email

  • Voice

  • App Support

  • Messenger

  • Chat

  • Social Media

Mindy team is proficient in all existing tools

35+ supported tools

Exploring Case Studies

From Theory to Practice

  • Helping an IT Recruiting Company Go About Their Daily Tasks

    4 min read

    Read more
  • Customer Success Services for a Fintech Mobile Application

    4 min read

    Read more
  • Helping Customers Enjoy Augmented Reality

    4 min read

    Read more

Build Me a Team

We have this page in your language!

Go to another language