Hire Technical Support Engineers

Mindy Support provides comprehensive first-, second- and third-line outsourced technical support tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes across diverse industries.

Get a Free Quote
ISO picture
ISO picture
AICPA picture

Quality technical support teams are essential for maintaining uninterrupted internal and external service processes. However, the cost of maintaining such specialists in-house can prove to be costly, especially for startups, small and medium-sized businesses. In fact, a lot of times executives such as the CTO or VP or Engineering will have to perform basic tech support functions, simply because it is too expensive to hire full-time tech support employees.

Mindy Support can help companies alleviate the hassles and costs of providing top-quality technical support by offering companies to outsource their tech support to our highly qualified professionals in Ukraine.

Value We Offer

24/7 support

Our technical support agents will be able to cover all time zones. We are located in Ukraine which means there will be a 7-10 hour time difference with the United States. This means that we will be able to cover off-duty hours conveniently and efficiently.

Multi-language support

We have experience providing support in all kinds of languages, even the ones that are difficult to find. We make it easy and cost effective for you to provide your customers with the best service possible.

Various support levels

We will be able to handle issues or various difficulties starting with basic user problems and all the way to more technical issues. Each ticket that is received will be categorized into groups and the issues that need to be escalated will be done promptly.

Tailored to your needs teams

The size of your team will be completely up to you and you will be able to choose the exact positions and qualifications you need.

We use your tools

When providing tech support assistance, we will use the tools that you would like us to use such as CRM, ticketing, incident reporting and more.

Top Ranking BPO Company

Top Back Office BPO Services firms

Top BPO Companies in Kiev, Ukraine

Top 100 Sustained Growing Companies

Top Artificial Intelligence Companies

Let’s Collaborate


How Can You Benefit from Outsourcing Tech Support

/01 Quality Assurance

We’re ISO 9001:2015 certified, which means that Mindy Support sticks to internationally accepted quality standards. Our outsourcing company implements only proven and time-tested quality management techniques and control metrics. Our Quality Assurance team makes sure each project is carried out with the highest level of professionalism.

/02 Data Security

Our team understands how important it is for some companies to remain anonymous when outsourcing staff and sharing sensitive information. Your private data will remain secure and will never be disclosed to anyone outside of our company. We have a reliable information security management system (ISMS) based on the ISO 27001 standard.

/03 Complete Teams

When we say that we’ll build a team for you, we mean that we’ll get all the experts you need. You won’t have to search for a project or retention manager separately, for instance. We have specialists to meet all of your business needs.

/04 Multilingual Support

Most of our clients have international businesses, meaning their customer care service reps should speak several languages at a time. It’s not that easy to find multilingual experts, but we manage to do so. Build a team of professionals who speak English, German, French, Spanish, Russian, Ukrainian, Polish, and other languages.

/05 Variety of Services

Mindy Support provides more than call center functions. From back-office support to technical support, you can rely on Mindy to build diversified teams upon your request.

/06 Bargain Prices

In-house staff are expensive. In addition to the high wages, extra office space, and equipment, your company might need to hire more managers to supervise another team. We’re here to help you save money with affordable remote teams.

/07 Small & Large Projects

Our outsourcing company from Ukraine is happy to help both startup businesses and large enterprises. We can assist with expanding your team from 10 to 1000+ people. It won’t take too much time, as we have a lot of experience in this field.

Meet Mindy Experts

“In our experience, Mindy Support offers a high return on our customer support outsourcing investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Mindy Support, and certainly should we require their expertise in the future, Mindy Support will be the first business we speak to.”


Rene Bollier, OnRecruit, Netherlands

“Mindy Support has been able to dramatically raise the company’s customer satisfaction to 80%, which is above 5% of the benchmark. The client has also been impressed with customer support with Mindy Support, particularly their rapid learning abilities, which allows them to provide high-caliber services. They’re responsive, flexible, supportive, and helpful.“


Pawel Dziadzia, Head of Operations, Shpock Austria

“Mindy Support Support mastered the role quickly and they all of the client’s needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Customer support with Mindy Support means agents are always available and, the team is always on hand if needed.“


Emma Schuster, Customer Success Lead, Sweatcoin UK

“Our main goal of cooperation with Mindy Support was to support outbound marketing activities through lead generation. Our dedicated agent, hired by Mindy Support, was able to continually deliver leads based on specific requirements and perform additional tasks upon request. Through regular communication and deep understanding of our company’s needs they delivered high quality results and adhere to deadlines. The customer support outsourcing services they provided helps reach our business objectives.“


Christoph Burri, Head Partner Relations, Yawave AG, Switzerland

Previous slide
Next slide

Build Me a Team

We have this page in your language!

Go to another language