Tasks You Should Outsource When Bootstrapping a New Business
When you first launch your startup, there are usually lots of things to do and not enough people to do them. What makes this matter worse is that, in the early stages, companies usually do not have a whole lot of extra resources to hire people to take care of some of the administrative tasks. This is why a lot of times, company founders and other top executives end up fulfilling many different roles when their time could be better spent on their core business functions. If this is something you have experienced in the past or this is something going on inside your company today, consider outsourcing the following tasks to increase your efficiency while lowering the costs.
Tech and Customer Support
If your CTO or other in-house technical staff are splitting their time between product development and answering tech support inquiries, this could be severely hampering your business. Also, keep in mind that the time if developers are very expensive and you don’t want to waste any of that time on routine tech support calls. This is why you should outsource such functions to a service provider who will assemble a team of qualified tech support agents for you. If you are worried that the offshore team will not be able to handle certain types of inquiries, the outsourcing company will work with you to create an escalation process where more difficult questions will be sent either to someone at your company or a more tech-savvy offshore representative.
The same thing holds true for customer support. If you do not have a team already in place, consider outsourcing this function since it could save you a lot of money in employee wages, benefits, and overhead costs. Essentially, you are getting the same quality candidates overseas that you would recruit in your local market, but for a fraction of the price. If you already have a team in place, you can expand your customer support operations to provide faster service to your customers. In fact, recent research shows that two-thirds of consumers are only willing to spend less than two minutes waiting on hold, while 13% said that no amount of wait time is acceptable. Outsourcing customer support is a great way to increase the quality of your customer support, without giving up any control over the process.
Accounting and Bookkeeping
Keeping track of revenue and expenses is very important for bootstrapped businesses, but crunching all of the numbers is harder than it looks. It requires a lot of attention to detail since even a single error could have significant ramifications for your business. This is why we recommend outsourcing such tasks to bookkeepers who will accurately keep track of all financial information. Think about all of the benefits. Not only will you be saving money on payroll expenses, but you also reduce errors and maximize accuracy without a training gap. The outsourcing provider will be responsible for training allowing the employee to hit the ground running and start contributing from day one.
Virtual Personal Assistant
If you are looking for a personal assistant, consider hiring someone remotely who will take care of all the administrative tasks you need. For example, a virtual personal assistant can handle all of the regular duties fulfilled by a receptionist such as answering calls, leaving voicemails, and checking messages. The exact duties of the virtual assistant will be up to you and you will be able to streamline your business while lowering costs. In fact, recent data shows that hiring a virtual assistant instead of a full-time employee could save you as much as 78% in operating costs. If you are having difficulties maintaining a work-life balance or there are so many things that need to get done that you are missing deadlines, consider hiring a virtual personal assistant to take care of your administrative tasks.
Mindy Support is Assisting Business Lower Costs and Increase Efficiency
Mindy Support offers comprehensive BPO services that include everything mentioned above and many more. We have helped businesses of all sizes cut costs while boosting efficiency, which is very critical in this difficult time. If you find yourself trying to tackle multiple roles it is too expensive to maintain full-time employees to fulfill your tech or customer support needs, consider contacting Mindy Support for assistance. We are one of the largest BPO providers in Eastern Europe and can assemble even the most seizable teams quickly.
Posted by Il’ya Dudkin
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December 7th, 2020Mindy News Blog