Customer Support Outsourcing For SaaS and IT Solutions
Help users easily get the most of your SaaS solution. Solve their problems faster with 24/7, high-performance support teams, integrated with your IT infrastructure.
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250+
projects
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400+
staff agents
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99.3
CSAT
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30+
supported languages
Customer Support and Tech Support for Software
Level 1 & Level 2 SAAS help desk outsourcing in 30+ languages. Get a distinct edge over your competition!
Up to 24/7/365 coverage (every day of the year, including after-hours, weekends, and holidays).
All communication channels covered: calls, emails, chats & social media.
A single, all-inclusive cost without expenses on equipment, software, hiring & training.
Remote assistance enhancing triage quality, SLAs, and Customer Satisfaction scores.
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0 Support Tasks
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Basic troubleshooting
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Replies & ticket updates
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Tickets triage
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Escalation handling
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Feedback collection
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Tier 1-2 Support Tasks
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Tech support
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Subscription inquiries
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Payments & refunds
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Installation guidance
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In-App support
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Tier 3 Support Tasks
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Issue reproducing
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Advanced troubleshooting
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Advanced setups
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Customer onboarding
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Root cause analysis
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Support on Any Platform with Any Tool
All our agents are proficient of the main communication channels
40+ tools mastered
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Email
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Voice
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App Support
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Messenger
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Chat
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Social Media
Mindy team is proficient in all existing tools
35+ supported tools
