Customized Customer Care Solutions

Answer customer inquiries any day, any time and in any language.

Take Your Business to the Next Level With Multilingual Customer Care Service Outsourcing

With our multilingual outsourcing solutions, you can experience exceptional customer support and a remarkable customer care experience tailored to your global audience. Proficient in over 50 languages, we ensure seamless communication across diverse demographics, boosting customer satisfaction and loyalty worldwide.

Benefit from our flexible service with no minimum term commitments, enabling you to scale support operations as needed. Our ISO-certified quality assurance, training, and management processes ensure consistent excellence and industry compliance. Our approach is rooted in true customer care, delivering care customer service with an integrated strategy that combines customer care and customer service to meet your unique needs.

As one of the world’s largest customer support outsourcing providers, we can quickly source and recruit candidates with the required skill sets without sacrificing quality. Experience the transformative difference Mindy Support can make for your business today.

Our Team Leverages Your Tools and Channels for Better Customer Care Solutions

Our agents will manage your main communication channels

Email
Voice
App Support
Messenger
Chat
Social Media

Free yourself from recruitment, training and management

Tangible results

Improve Your CSAT Score with Our Customer Care Services

Mindy Support works with companies across industries, from startups to Fortune 500 companies, to ensure that your customers enjoy the best experiences possible.

Improve Satisfaction

95%

First Response
Time

99,3%

CSAT
ISO

20%

cost savings

Established process

Go Live in 1 Month

YOU ARE HERE

Setting Expectations

Client’s Request analysis
Time & Resources estimation
Setting KPIs

IN 1 WEEK

Sourcing The Agents

Candidates search based on requirements
Presentation of the best ones
Employment of the approved candidates

IN 3-4 WEEKS

Training The Agents

Team formation
Training, onboarding, integration
Testing & Reporting

IN 1 MONTH

Going Live & Quality Assurance

Calibration calls
KPI, SLA, QA monitoring
Constant Feedback & Reporting

Why Trust Mindy Support With Your Customer Support Outsourcing Needs?

No need to adjust or modify your CRM or processes to fit our agents’ needs when you partner with our customer care services
Scale your team up or down, as needed, without sacrificing the quality of our customer care team
Our rigorous QA processes ensure that we are meeting the needs of your customers through customer care management
Get your project off and running while avoiding hidden road bumps, thanks to our commitment to good customer care
Partnering with us means having a dedicated CX ally to support your business growth, delivering top-notch customer care

“In our experience, Mindy Support offers a high return on our customer support outsourcing investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Mindy Support, and certainly should we require their expertise in the future, Mindy Support will be the first business we speak to.”

Rene Bollier, OnRecruit, Netherlands

“Mindy Support has been able to dramatically raise the company’s customer satisfaction to 80%, which is above 5% of the benchmark. The client has also been impressed with customer support with Mindy Support, particularly their rapid learning abilities, which allows them to provide high-caliber services. They’re responsive, flexible, supportive, and helpful.“

Pawel Dziadzia, Head of Operations, Shpock Austria

“Mindy Support Support mastered the role quickly and they all of the client’s needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Customer support with Mindy Support means agents are always available and, the team is always on hand if needed.“

Emma Schuster, Customer Success Lead, Sweatcoin UK

“Our main goal of cooperation with Mindy Support was to support outbound marketing activities through lead generation. Our dedicated agent, hired by Mindy Support, was able to continually deliver leads based on specific requirements and perform additional tasks upon request. Through regular communication and deep understanding of our company’s needs they delivered high quality results and adhere to deadlines. The customer support outsourcing services they provided helps reach our business objectives.“

Christoph Burri, Head Partner Relations, Yawave AG, Switzerland