Quality technical support teams are essential for maintaining uninterrupted internal and external service processes. However, the cost of maintaining such specialists in-house can prove to be costly, especially for startups, small and medium-sized businesses. In fact, a lot of times executives such as the CTO or VP or Engineering will have to perform basic tech support functions, simply because it is too expensive to hire full-time tech support employees.
Mindy Support can help companies alleviate the hassles and costs of providing top-quality tech support by offering companies to outsource such functions to our highly qualified professionals in Ukraine.
Value we offer
Tailored to your needs teams
The size of your team will be completely up to you and you will be able to choose the exact positions and qualifications you need.
Our tech support agents will be able to cover all time zones. We are located in Ukraine which means there will be a 7-10 hour time difference with the United States. This means that we will be able to cover off-duty hours conveniently and efficiently.
Various support levels
We will be able to handle issues or various difficulties starting with basic user problems and all the way to more technical issues. Each ticket that is received will be categorized into groups and the issues that need to be escalated will be done promptly.
We have experience providing support in all kinds of languages, even the ones that are difficult to find. We make it easy and cost effective for you to provide your customers with the best service possible.
We use your tools
When providing tech support assistance, we will use the tools that you would like us to use such as CRM, ticketing, incident reporting and more.
How Can You Benefit from Outsourcing Tech Support
Our Customers Say
Mindy Support’s team proved to be very driven business professionals and reliable partners. They are always interested in discussing innovations to improve results. One of their differences from other competitive businesses is that they always try to see the bigger picture instead of just blindly follow the instructions. It brings much more value and proves them to be highly professional.
The two assistants we’ve had to date have been eager and quick learners, and both have provided very courteous and friendly communications. Based on our experience, I can recommend Mindy Supports to any business looking to expand their support avenues at a reasonable rate. They’ve been a worthwhile investment.
For over 7 years we tried and tried again to find good quality offshore partners to help us to build our business. And for 7 years we failed. That is, until we connected to Mindy Support in 2016. Our Assistant has been terrific and has weathered a topsy-turvy journey with us as we have kept moving her from new vertical to new vertical. I was amazed at how proficient all your video and voice technology was from the start. We never felt we really had to “monitor” Assistant’s work in any way. She was amazingly professional, responsible, and as a bonus, personable.
We are always sure that whatever task we assign, it would be completed with high accuracy and speed. Above that, the entire collaboration with every member of Mindy Support’s team is great. They are always here to help, suggest the best practice ideas and extend the delivery if needed. Their proactiveness and responsibility are extremely valuable for us, since they bring huge benefit to our company.
We received an excellent return on our investment from their services including a notable increase in responses to our outbound marketing efforts. These responses resulted in sustained communication with ideal leads. I appreciate their contribution to our business, and would gladly recommend them to any company looking for a reliable sales and marketing partner with a personal touch.