Hire technical support engineers2020-03-05T12:57:55+02:00

Hire technical support engineers

Mindy Support provides comprehensive first-, second- and third-line technical support tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes across diverse industries.

Build me a team

Quality technical support teams are essential for maintaining uninterrupted internal and external service processes. However, the cost of maintaining such specialists in-house can prove to be costly, especially for startups, small and medium-sized businesses. In fact, a lot of times executives such as the CTO or VP or Engineering will have to perform basic tech support functions, simply because it is too expensive to hire full-time tech support employees.

Mindy Support can help companies alleviate the hassles and costs of providing top-quality tech support by offering companies to outsource such functions to our highly qualified professionals in Ukraine.

Build me a team

Value we offer

Tailored to your needs teams

The size of your team will be completely up to you and you will be able to choose the exact positions and qualifications you need.

24/7 support

Our tech support agents will be able to cover all time zones. We are located in Ukraine which means there will be a 7-10 hour time difference with the United States. This means that we will be able to cover off-duty hours conveniently and efficiently.

Various support levels

We will be able to handle issues or various difficulties starting with basic user problems and all the way to more technical issues. Each ticket that is received will be categorized into groups and the issues that need to be escalated will be done promptly.

Multi-language support

We have experience providing support in all kinds of languages, even the ones that are difficult to find. We make it easy and cost effective for you to provide your customers with the best service possible.

We use your tools

When providing tech support assistance, we will use the tools that you would like us to use such as CRM, ticketing, incident reporting and more.

Let’s Collaborate

Build me a team

How Can You Benefit from Outsourcing Tech Support

We’re ISO 9001:2015 certified, which means that Mindy Support sticks to internationally accepted quality standards. Our outsourcing company implements only proven and time-tested quality management techniques and control metrics. Our Quality Assurance team makes sure each project is carried out with the highest level of professionalism.

Our team understands how important it is for some companies to remain anonymous when outsourcing staff and sharing sensitive information. Your private data will remain secure and will never be disclosed to anyone outside of our company. We have a reliable information security management system (ISMS) based on the ISO 27001 standard.

When we say that we’ll build a team for you, we mean that we’ll get all the experts you need. You won’t have to search for a project or retention manager separately, for instance. We have specialists to meet all of your business needs.

Most of our clients have international businesses, meaning their customer care service reps should speak several languages at a time. It’s not that easy to find multilingual experts, but we manage to do so. Build a team of professionals who speak English, German, French, Spanish, Russian, Ukrainian, Polish, and other languages.

Mindy Support provides more than call center functions. From back-office support to technical support, you can rely on Mindy to build diversified teams upon your request.

In-house staff are expensive. In addition to the high wages, extra office space, and equipment, your company might need to hire more managers to supervise another team. We’re here to help you save money with affordable remote teams.

Our outsourcing company from Ukraine is happy to help both startup businesses and large enterprises. We can assist with expanding your team from 10 to 1000+ people. It won’t take too much time, as we have a lot of experience in this field.

Meet Mindy Experts

Our Customers Say

Mindy Support’s team proved to be very driven business professionals and reliable partners. They are always interested in discussing innovations to improve results. One of their differences from other competitive businesses is that they always try to see the bigger picture instead of just blindly follow the instructions. It brings much more value and proves them to be highly professional.

Kieran S., British Marketing Company

The two assistants we’ve had to date have been eager and quick learners, and both have provided very courteous and friendly communications. Based on our experience, I can recommend Mindy Supports to any business looking to expand their support avenues at a reasonable rate. They’ve been a worthwhile investment.

Chris B., US Audio Manufacturer

For over 7 years we tried and tried again to find good quality offshore partners to help us to build our business. And for 7 years we failed. That is, until we connected to Mindy Support in 2016. Our Assistant has been terrific and has weathered a topsy-turvy journey with us as we have kept moving her from new vertical to new vertical. I was amazed at how proficient all your video and voice technology was from the start. We never felt we really had to “monitor” Assistant’s work in any way. She was amazingly professional, responsible, and as a bonus, personable.

Kurt S., US Marketing Company

We are always sure that whatever task we assign, it would be completed with high accuracy and speed. Above that, the entire collaboration with every member of Mindy Support’s team is great. They are always here to help, suggest the best practice ideas and extend the delivery if needed. Their proactiveness and responsibility are extremely valuable for us, since they bring huge benefit to our company.

Rene Bolier, Onrecruit

We received an excellent return on our investment from their services including a notable increase in responses to our outbound marketing efforts. These responses resulted in sustained communication with ideal leads. I appreciate their contribution to our business, and would gladly recommend them to any company looking for a reliable sales and marketing partner with a personal touch.

Kristi T., US IT Company

Let’s Expand Together with Mindy!

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