Frequently Asked Questions

General Questions

• Are you GDPR compliant?

  Yes. We’ve put processes in place at Mindy Support to comply with GDPR.

  Mindy Support, as a company operating under Mindy Support brand name, is completely GDPR-compliant and, taking into account its field of expertise, considers personal data processing compliance as a top priority.
  We can also refer to our formal Privacy Policy, which you can find at https://mindy-support.com/gdpr/

• Where will my dedicated team be located?

  In one of our 6 offices in Ukraine: Kyiv, Ternopil, Rivne, Lutsk, Poltava, or Sumy. The largest office is located in Poltava, the youngest one is Sumy, the main center is in Kyiv, BPO projects are typically located in Ternopil or Kyiv etc.

• How many employees do you have?

  Over 2000 headcount and growing.

• What is your payment model?

  We can also write a general answer and leave the contacts of salespeople

• What are your working hours?

  Monday-Friday, 9-19 EET

• Do you do crowdsourcing?

  No, we have an in-house team. We value quality and data security. We take responsibility for the quality of service we deliver and constantly improve our processes, quality assurance, and educate our staff.

• What are your company's values?

  Community, Security, Excellence, Passion
  https://mindy-support.com/about-us/

• Where are your offices located?

  There are 6 offices across Ukraine (Kyiv, Ternopil, Rivne, Lutsk, Poltava, Sumy) and Headquarters in Cyprus.

Data Annotation

• What types of data annotation do you perform?

  We provide the following comprehensive data annotation services:

  • Image annotation
  • Text annotation
  • Speech recognition
  • Video annotation
  • 3D Point Cloud

• What tools do you use for data annotation?

  It depends on the project, we have the R&D department that will work on selecting the relevant solution and adjusting it according to your needs.

• Do you offer a free trial?

  We understand that you need to check the quality of our deliverables before committing to the longer terms, so of course, we offer a free trial.

Customer Support

• What languages do you support for your customer care services?

  We provide multilingual support with over 15 languages: English, German, French, Spanish, Italian, Polish, Russian, Chinese, among others.

• What kind of tech support do you provide?

  We provide first, second, and third-line technical support tailored to your unique needs. Contact us for more information.

Back Office Support

• Which back office services do you offer?

  In general, we provide almost all types of back-office support services. Some of the most popular ones are listed below:

  • Data Entry and Processing
  • Order Management
  • Administrative Support
  • Image/Photo Editing and Cropping
  • Content Moderation
  • Dedicated personal assistants
  • CRM management
  • Invoicing and billing services

KPIs

• How are the KPIs determined?

  Before the start of the project, we will sit down with you and go over the expected KPIs and how the results will be measured. While ultimately you will determine the KPIs, we will provide you with some guidance based on our past experiences.

Tools

• Which tools do you work with to complete BPO tasks?

  We work with a wide range of CRMs, databases and software. We will discuss the tools needed for the project with you. We will approve the required tools with you and will cover the implementation and training of the team.

Recruitment process

• How quickly can you assemble a dedicated offshore team?

  Since Mindy Support is the largest BPO provider in Ukraine and one of the largest in Eastern Europe in general, we can assemble even the largest teams quickly. The exact time frames will depend on the specifications of each individual project.

• How do you recruit candidates?

  Each project is assigned a dedicated recruitment and HR team to source and recruit the candidates. We use the following channels to find the exact people you are looking for to assemble your team:

  • ob websites
  • Outdoor advertisement
  • Referral program
  • Social media & PR
  • Recruiting agencies
  • Cooperation with universities
  • Job bots

  We also have 4 steps of interviewing process (phone screening; oral interview with the Recruiter; written test tasks (English level, hard skill test); Oral interview with the Project Manager responsible for the exact project. For the BPO and CS project, we provide clients with the opportunity to interview the final candidates we select for the projects (as a 5th step).

Industries

• Which industries do you support?

  Mindy Support works with most major industries. Having said this, we have extensive expertise actualizing data annotation and BPO projects in the following verticals:

  • Automotive
  • Healthcare
  • Agricultural
  • IT
  • Retail and E-commerce
  • Robotics & Industrial Automation
  • Security
  • Smart home/Smart city/AR/VR
  • Satellite Imaging
  • Telecom