Igor held several Senior Executive positions leading international IT businesses in C-level roles, running digital transformations, growing revenues, driving innovations, and managing M&A processes both from the side of the buyer and seller. He actualized complex projects and programs for happy customers across the US, UK, Benelux, DACH, and Nordic regions, which are also key markets for Mindy Support.

A proactive and people-focused leader within the BPO and AI industries, boasting over a decade of expertise in establishing and overseeing outsourced teams ranging from 1 to 1,000 agents for global enterprises. Proficient in conducting thorough analyses to comprehend and fulfill clients’ business requirements. Tap into Olga’s extensive network to gain insights or enhance your team with a highly skilled and professional outsourced workforce.

Michel Mertens is a hands-on executive with extensive CX industry experience. Originally from The Netherlands, he moved to Eastern Europe and built a contact center from scratch.  Michel has a healthy ‘fetish’ for excellent customer support and giving clients in-depth knowledge of every interaction we handle.

Bogdan is a workaholic who is motivated by the passion and energy of the surrounding colleagues. A sharp-minded, results-oriented manager, he meets challenges head-on and sees them as opportunities for professional growth. Bogdan brings intelligence, passion and experience to new projects.

Alica – leading our German language projects as Head of Operations, previously excelled as Account Manager for Customer Support and Back-office projects. Her dedication, focus, and readiness to embrace challenges, combined with her background as a German teacher, highlight her passion for organization, clear communication, and collaborative issue-solving—creating a positive and engaging atmosphere for all involved.

Serhii might be the first point of contact for you if you decide to cooperate with Mindy Support. He tracks new trends in AI & ML and is always ready to jump on a call to discuss your data annotation project and tell you about the company’s capabilities.

Nadiia is a qualified HR with a strong training and development manager background to oversee all human resources operations and ensure they are aligned with company business goals. She does love finding talents, grooming them, and building a strong team of loyal professionals for the company. A unique mix of data-driven attitude and communication skills, as well as her work experience with proven successful cases, make her a good and inspiring leader for the whole HR team.

Alexey has been working in the outsourcing industry since 2004, including project management at Teleperformance. He has a large experience in Operational and Human Resource management. Alexey has built contact centers from scratch in Eastern Europe and developed them into efficient sales and service machines. Also, for over a 10 years period, he led a large sales team. Aleksei is a motivator and loves to develop Human capital.

Vitaliia is a seasoned marketing professional with an extensive background in outsourcing and telecommunications industries. She’s a commercially minded problem solver who seeks the most efficient way to achieve the optimum results for the business, whilst ensuring a customer-centric viewpoint.

Inna a skilled B2B marketing professional with more than six years of experience in marketing SaaS products and IT services for global markets. Inna is passionate about growth, technology, and new challenges.

Bogdan is the embodiment of our slogan “We get it done!”. There are no impossible tasks for him: for each, even the most difficult, he will find a solution. Thanks to his experience in both large technology companies and start-ups, he knows how to look outside the box at any task. Bogdan loves to learn new technologies and apply them for the benefit of the company.

Meet Michael, our Head of Operations for delivery, processes, and certification. With a background as the Operation Support and Project Manager , he holds more than 6 years of hands-on experience in outsourcing. Michael has successfully managed projects of varying scales, from large teams exceeding 100 FTEs to the dynamic environments of startups. As a certified SCRUM Master and Agile facilitator, Michael’s methodology ensures your business gains maximum benefits through his strategic approach.

A passionate and experienced professional with over 10 years of experience who started out in auditing and progressed to regional financial management and advisory roles with multi-nationals working within dynamic corporate environments. Key areas of expertise cover financial management including financial reporting in accordance with iFRS and US GAAP, audit, financial control, cost reduction, ERP implementation, processes design & related project management, business planning and investment modelling, international taxation.

Gabriel serves as our local representative, bringing over five years of rich experience in operations to our team. With a keen eye for detail and a strategic approach, he adeptly oversees and optimizes operational processes to enhance efficiency and productivity. Gabriel’s extensive expertise and local knowledge enable him to navigate challenges seamlessly, ensuring our operations in the region run smoothly and effectively, contributing significantly to our organizational success.

Yaroslava has more than 8 years of experience in HR and recruiting, including more than 4 years in managerial positions. She has worked as an external consultant with such companies as: LC Waikiki, Auchan, Jysk, Coca-Cola, Acer, and others. She has conducted over 50 trainings, conducted over 1000+ interviews, and closed 500+ vacancies personally. Furthermore, she is an Executive Search expert, as well as a career consultant, coach and trainer.

Simon applies 9 years of experience to enhance customer interactions with sustainable strategies. His expertise in aligning customer needs, negotiating agreements, and fostering strong relationships with the customers.

Yana possesses over 7 years of experience in customer success and account management, excelling in the dynamic landscape of business development and client relations. Yana works with enterprise customers across diverse markets, including the US, Western Europe, and Australia. She is the one with a results-driven approach, underscoring her commitment to client satisfaction and retention. Yana’s proficiency extends beyond project management, encompassing resource planning, team motivation, time management, and meticulous documentation. Yana has a sweet spot for helping animals and is a big plant lover.

Constatina graduated from the University of Cyprus with a degree in Economics. She joined Mindy Support in 2018 and her positive energy has allowed her to overcome a lot of work-related challenges. Thanks to her strong skills and expertise, she always gets the job done on time and in the most efficient way possible.

A software specialist, Joseph is our go-to guy when technical problems need to be resolved. A former systems administrator and software engineer, he is results-oriented and driven by the prospect of achieving new heights. All traits that enable him to accept fresh challenges and find out-of-the-box-solutions.

Introducing Yesica, our easygoing Customer Support Team Lead! People appreciate Yesica’s friendly leadership style. She tackles challenges with a positive attitude. Yesica’s nice and approachable nature makes her a great leader, keeping the team in good spirits. With her in charge, our customer support is efficient and friendly.

Andres, a results-oriented Operations and Project Manager with over 8 years of experience, excels in leading teams to surpass organizational goals in customer service and digital marketing. His strong problem-solving skills and dedication make him a standout professional in achieving success.

Phillipi, a skilled Project Coordinator in the tech and social networking fields, ensures seamless team coordination for enhanced customer experience and optimal efficiency. He adeptly monitors workloads, maintains procedural compliance, and thrives on teamwork and strategic challenges.

Khaled, our top Project Coordinator, leads our German Customer Support team to excel in AHT, CSAT, Productivity, and Quality. His focus on improvement ensures happy DACH customers.