Multilingual Customer Support Team
Client Profile
Industry: Hospitality
Location: Zug, Switzerland
Size: 51–200 employees
Company Bio
Our client provides luxury apartments, cars, and hotel rooms and organizes vacation activities in Switzerland. The company is totally digital and has no physical reception office. They offer self-booking, self-check-in, and 24/7 customer support
Challenge
Our client requested a team of customer care agents who could handle customers’ questions and complaints. These agents would help customers book apartments and hotel rooms, find their way to their accommodation, and check in by themselves. Agents would also be available 24/7 to meet any needs during a customer’s stay. This might include handling hotel room service requests, providing information about activities in the area, and answering any questions about the accommodation.
Solution
Results
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We have a minimum threshold for starting any new project, which is 735 productive man-hours a month (equivalent to 5 graphic annotators working on the task monthly).
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