5 Times Faster Data Processing in 6 Months
Industry: FMCG Cashback
Location: Amsterdam, the Netherlands
Size: 51–200 employees
Our client operates the leading fast moving consumer goods (FMCG) cashback application in the Netherlands. This Dutch location-based couponing company provides discounts and promotions in its app for iOS and Android.
Using our client’s app, users can discover the best discounts at nearby shops, bars, restaurants, and retail chains. Business owners can use the app to promote their businesses with coupons, attracting more clients and converting clicks to bricks. The app also allows businesses to define their customers’ needs and wants by asking customers to fill in an online form with questions, then take photos of their receipts in order to convert them into discounts. Sounds great, doesn’t it?
Daily entry receipts
A challenge arose when our client received a huge number of receipts via the app. These receipts needed to be processed manually, meaning someone needed to verify each one and then transfer all data from the receipt to a database.
Mindy Support formed a team with a team leader who communicates directly with the client’s management. The team leader receives all tasks and training materials, adapts them for the team, and then conducts a workshop in which they explain details of the work. They also act as a supervisor and quality control manager, ensuring that all tasks are done accurately.
Mindy Support is ISO 9001 and ISO 27001 certified. Our information security management system (ISMS) is built on the basis of international standards that helps organizations keep information assets secure.
We are committed to respecting all rights of the data subjects under the General Data Protection Regulation (GDPR) (EU) 2016/679. According to the Article 28 of the GDPR, the relationship between the controller and the processor are regulated by Data Processing Agreement, which we put in place with every Client.
We managed to assemble a team for the client and scale it to the client’s request from 8 to 110 people
The processing speed of the request on the project increased by 540% from the beginning of the project
In total, we processed 56,348 checks for the client every day