As we begin 2026, we reflect on a year defined by growth, innovation, and meaningful partnerships. Throughout 2025, Mindy Support remained focused on enabling global organizations to deliver smarter, faster, and more responsible AI solutions – powered by high-quality data and expert human insight. Over the past year, we expanded into new services, launched hybrid frameworks, and strengthened our position as a trusted data partner for technology-driven enterprises worldwide.

New Services and Capabilities

A key milestone this year was the expansion of our LLM Training Services, now available in more than 85 languages. Our globally distributed teams of native-speaking domain experts work closely with clients to train, fine-tune, and validate large language models. This local presence ensures linguistic accuracy, cultural relevance, and deep domain alignment across diverse industries.

Our Data Collection division also grew rapidly, now supporting complex, multilingual, and multimodal datasets – spanning audio, text, video, and image formats. This capability allows us to provide tailored datasets that power cutting-edge AI systems across sectors including healthcare, automotive, retail, and gaming.

While Data Annotation remains one of our core strengths, this year we focused on advancing our processes through smarter tooling, scalability improvements, and enhanced quality validation methods. By combining automation with a hybrid AI + Human annotation approach, our specialists deliver exceptional precision across projects that require classification, segmentation, labeling, or complex contextual understanding-at scale and with consistent quality.

Alongside this, we introduced our Human + AI Hybrid Model for Customer Support – a framework that unites automation and human expertise. AI handles the first-line, high-volume requests with speed and consistency, while our support professionals take care of nuanced or high-stakes interactions. This hybrid approach has already shown remarkable improvements in resolution time and customer satisfaction.

Key Projects and Highlights

Throughout 2025, our teams worked on a variety of projects that pushed the boundaries of AI application. From content moderation systems capable of detecting harmful language in online platforms, to advanced visual mapping tasks reconstructing infrastructure networks from aerial and satellite imagery – our data and annotation experts demonstrated exceptional technical capability and focus.

We also contributed to several analytics and research initiatives designed to track human activity, sports performance, and environmental changes. Across all projects, our mission remained consistent: to deliver reliable data and human insight that make intelligent technologies safer and more efficient.

Roadshows and Global Presence

This year, Mindy Support strengthened its global presence through multiple roadshows and industry events. Our leadership team visited partners and potential clients in the United States (Silicon Valley), engaged with prospects and existing clients during targeted visits in the Netherlands, and participated in IAA Mobility in Munich – one of Europe’s most influential technology events. In addition, our CEO, Igor Tkach, traveled to Sweden to develop strategic partnerships and meet with prospective clients. These in-person engagements allowed us to explore emerging industry trends and foster strong, long-term relationships with innovators and business leaders worldwide.

Mindy Support in Numbers

2025 was a record-breaking year in both scale and performance:

• LLM training launched in 85+ languages.
• Hundreds of projects successfully delivered.
• Millions of data items processed and annotated.
• A global core team exceeding 2,500 professionals – supported by a trusted network of tens of thousands of vetted freelancers worldwide.

These numbers reflect not just growth, but the trust earned from our clients and the dedication of our teams who continuously deliver excellence.

Voices of Leadership

CEO, [Igor Tkach]:
“2025 was the year we truly bridged the gap between human intelligence and artificial intelligence. What makes me proud is that our progress isn’t just technological – it’s deeply human. Every new capability we launched was backed by passionate people who believe that the future of AI must always have a human heart.”

Commercial  Director, [Olga Rotanenko]:

This year marked significant growth for Mindy Support – from welcoming new global clients to expanding our services and geographic coverage. At the same time, we strengthened relationships with existing partners by introducing new capabilities and supporting them as their needs evolved. This progress reflects the trust our clients place in us and the long-term value we aim to build together.

Chief Operating Officer, [Bogdan Fedorchenko]:
“Our operational excellence this year was driven by efficiency, structure, and care. Scaling hundreds of multilingual projects simultaneously requires precision – and it’s been rewarding to see our teams handle that complexity so smoothly.”

Head of Marketing, [Inna Boholiubova]:
“Launching our new services globally and connecting directly with clients at IAA Mobility and our U.S. roadshows showed just how much momentum we’ve built. Mindy Support’s story isn’t just about data – it’s about people enabling smarter, more inclusive AI.”

HR Director, [Nadiia Shvets]:
“Behind every dataset and annotation is a person – someone trained, motivated, and inspired to do meaningful work. This year, we expanded our training programs and strengthened our culture of inclusivity, which continues to be one of our strongest assets.”

Looking Ahead

As we move into 2026, our direction remains ambitious. We plan to continue investing in advanced data infrastructure, expanding multilingual AI training capabilities, and perfecting our hybrid human-AI models. We see the next year as an opportunity to strengthen global collaborations and continue shaping the responsible AI ecosystem.

The future depends on how we balance automation with genuine human insight – and that’s where Mindy Support will continue to lead.