Customer Care Services2020-07-14T16:05:06+02:00

Customer Support Services

Hire customer support experts for your project who learn your business and sound just like you. We are making your customers happy 24/7 by replicating your top performing in-house staff.

Build me a team

Why Customers Choose Us?

  • Extensive expertise
  • Multilingual support (15+ languages)
  • Scale up and down
  • Trusted by Fortune 500 companies
  • Dedicated PM and QM control
  • Highly qualified teams
  • Customized & smart approach
  • Robust security

What We Offer

We support your prospects and customers by Livechat, telephone, email, WhatsApp, and social media channels 24/7. Our multilingual teams will be an extension of your business providing the best contact center services.

Customer Care Services

Hire dedicated customer support experts who will learn all about your business and sound just like your in-house staff.

We have helped more than 150 startups and large and medium enterprises from the USA, Western Europe and the UK to gain more customers and strengthen existing ones.

Inbound Customer Support

Our customer support agents will respond to your customers’ inbound request. We will provide your customers with all the information they need about the company, product or service you provide, as well as the benefits of your company and discounts you provide. We will also cover your pre-sale, inbound sales and order taking, and order processing for you.

Outbound Customer Support

Our customer support agents will contact your customer on behalf of your company. The customer will communicate with a real person and not a machine. Establish a relationship of trust with your customers. Examples of Outbound Customer services we provide:

  • Telesales
  • Customer Research
  • Lead Qualification

Technical and Help Desk Support

Mindy Support provides comprehensive first, second, and third-line technical support, tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes from diverse industries.

While your IT department is busy resolving critical issues, we can help by providing basic help desk and service desk coverage, taking this burden off your shoulders. We offer more in-depth technical assistance for your customers around the clock. We provide expert product and service support for even the most complex and difficult issues.

We can also structure your IT support around levels (L1, L2, L3) or tiers (T1,T2, T3), depending on your needs and business processes. We will handle your technical support in a variety of ways, including by phone, email, live chat or video, chatbots, online tutorials and how-to’s, message boards, and other logging tools.

Customer Success Management

We help you build a long-term relationship with your customers through ongoing support. We empower your customers with long-term success with your product or service. Examples of Customer Success Management services we provide:

  • Holistic Customer Success
  • Customer Satisfaction and Retention
  • Portfolio Growth Customer
  • Cross-selling and Upselling
  • Promotional Campaign Support

Complaint Management

We will help you achieve the following goals handling complaint management process:

Customer satisfaction: We will reduce customer dissatisfaction and ideally even strengthen customer loyalty.

Quality assurance: We will help you improve the product or service through complaint management, when customer feedback reaches the right departments.

Build me a team

Why Customers Choose Us?

Extensive Expertise

Market pioneers with vast superior service experience providing feedback and advice to businesses around the world

Highly Qualified Teams

Staff skilled and experienced with common data annotation tasks as well as complicated cases

Dedicated PM and QM Control

Dedicated project management team for every project; unique quality assurance system

Customized & Smart Approach

We aim to find the most suitable solution in accordance with each client’s business needs

Trusted by Fortune 500 Companies

We seek to build long-term relationships, both with our clients and our employees

Multilingual Support

Our team of 2k+ employees includes people who speak English, German, French and other languages

Robust Security

IT & Security systems that meet international standards ISO 27001 and worldwide practice

Fueling growth through professionally managed, qualified omnichannel support

Phone

E-mail

Live Chat

Social Media

Texts/SMS

Chat Bot

In-App

Omnichannel support

Mindy Support teams work with all existing tools

Industries We Serve

Build me a team

Сase study

The multilingual customer support team for the Hospitality industry

Our client, a digital provider of luxury vacations in Switzerland, needed multilingual 24/7 customer support. We’ve created an outsourced customer support department with a team leader and customer support assistants with English, French, German, Spanish, and Russian languages. As a result, the client’s company has increased the number of solved customer issues by 80% and was able to process inquiries 5 times faster. The customer support team needed minimum supervision from the Swiss office.

Download Case study

Meet Mindy Experts

Our Customers Say

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We are always sure that whatever task we assign, it would be completed with high accuracy and speed. Above that, the entire collaboration with every member of Mindy Support’s team is great. They are always here to help, suggest the best practice ideas and extend the delivery if needed. Their proactiveness and responsibility are extremely valuable for us, since they bring huge benefit to our company.

Rene Bolier, Onrecruit

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We have been working with Mindy for some time now. They support our teams in Germany with 3D map building work. Their work is invaluable and helps us to deliver on time, within budget, and with quality. They are part of the team now. Thanks, Mindy.

Dr Henning Lategahn, atlatec GmbH, Germany

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Mindy Support mastered the role quickly and they meet all of the client’s needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Always available, the team is always on hand if needed.

Emma Schuster, Customer Success Lead, Sweatcoin United Kingdom

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Mindy Support’s team proved to be very driven business professionals and reliable partners. They are always interested in discussing innovations to improve results. One of their differences from other competitive businesses is that they always try to see the bigger picture instead of just blindly follow the instructions. It brings much more value and proves them to be highly professional.

Kieran S., British Marketing Company

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The two assistants we’ve had to date have been eager and quick learners, and both have provided very courteous and friendly communications. Based on our experience, I can recommend Mindy Supports to any business looking to expand their support avenues at a reasonable rate. They’ve been a worthwhile investment.

Chris B., US Audio Manufacturer

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For over 7 years we tried and tried again to find good quality offshore partners to help us to build our business. And for 7 years we failed. That is, until we connected to Mindy Support in 2016. Our Assistant has been terrific and has weathered a topsy-turvy journey with us as we have kept moving her from new vertical to new vertical. I was amazed at how proficient all your video and voice technology was from the start. We never felt we really had to “monitor” Assistant’s work in any way. She was amazingly professional, responsible, and as a bonus, personable.

Kurt S., US Marketing Company

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We received an excellent return on our investment from their services including a notable increase in responses to our outbound marketing efforts. These responses resulted in sustained communication with ideal leads. I appreciate their contribution to our business, and would gladly recommend them to any company looking for a reliable sales and marketing partner with a personal touch.

Kristi T., US IT Company
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Let us put together a tailor-made team based on your needs


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