Customer Support Outsourcing Powered by AI & Human Expertise
Scalable, multilingual, AI-driven support solutions that reduce costs, boost efficiency, and deliver exceptional customer experiences.
Why Choose Customer Support Outsourcing by Mindy Support
AI-Powered Customer Support Outsourcing Services
Leverage outsourced customer care solutions across your existing tools and channels. Our AI + human support model helps you scale efficiently, enhance customer experience, and reduce customer support costs.
Go Live in 1 Month
Setting Expectations
We start by analyzing the client’s requirements in detail, estimating the time and resources needed, and defining measurable KPIs to ensure full transparency and alignment from day one.
Sourcing the Agents
Our recruitment team searches for candidates who match your project’s specific criteria, presents the most qualified profiles, and proceeds with employment once the final selection is approved.
Training the Agents
We organize tailored training sessions to equip your new team with product knowledge, communication standards, and tools necessary to deliver exceptional customer experiences.
Going Live & Quality Assurance
After team onboarding and integration, we conduct calibration calls, monitor KPIs, SLAs, and QA metrics, and provide continuous feedback and transparent reporting to maintain top performance.
Boost Customer Satisfaction with AI-Powered Customer Support Outsourcing Services
Mindy Support partners with businesses of all sizes – from startups to Fortune 500s – delivering scalable outsourced customer care solutions that enhance CSAT, reduce customer support costs, and ensure exceptional customer experiences across every channel.
Our Clients
Our Global Presence
Frequently Asked Questions
What is customer support outsourcing?
Customer support outsourcing means delegating customer service tasks to an external team that acts as your outsourced customer care department, helping you scale faster and reduce costs.
What are the benefits of outsourced customer care services?
Key benefits include 24/7 coverage, multilingual support, access to trained specialists, and up to 35% cost reduction
How do I choose the best outsourced customer support companies?
Look for experience, quality assurance processes, industry expertise, multilingual capabilities, and proven ROI.
Can I outsource AI customer support?
Yes. With AI customer support outsourcing, you can implement AI Support bot and automated workflows while keeping human agents for complex issues.
What industries use outsourced customer care?
Common industries include SaaS, e-commerce, fintech, healthcare, travel, and telecom.
How quickly can I set up an outsourced customer care department?
With our model, you can go live in as little as 1 month, including hiring, training, and KPI setup.
Let’s Expand with Mindy!
We have a minimum threshold for starting any new project, which is 735 productive man-hours a month (equivalent to 5 graphic annotators working on the task monthly).