Social Media Customer Service

Our dedicated team manages chats, messages, and post comments to deliver excellent customer experiences and uphold a strong brand image.

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We Offer Comprehensive Social Media Support

Our trained support agents are familiar with every aspect of social media management from using the right tone of voice to lightning fast responses and everything in between. Trust us to help you build connection with your audience using the correct language style, slang, expressions and anything else.

Chat & Direct Messages

Users come with questions and complaints to chats on Brands’ social media profiles. So customer support has to filter and check information, than provide a full informative answer. Users must know that you take their inquiries seriously

Comments On Post

Our agents monitor and proactively respond to positive comments, fostering a sense of appreciation, and effectively handle negative comments to address concerns and maintain a positive brand image.

Content Moderation

All content on socmed is 100% public, you have to be very accurate in managing images and text copies

We are Proficient in Major Tools and Platforms

Platforms

Manage your business’s social media pages to build customer trust and relationships.

Tools

No need to modify your tools or processes to adjust to our agents.

Support your customers in their native language

Combine AI and Human Potential to Boost Efficiency

Get the best of both worlds by combining live agents’ skills with AI’s power.

This powerful combination boosts your agents’ performance, thereby leading to more satisfied customers, better experiences, and greater cost savings.

A popular beauty brand leveraged our customer support services

One of our clients, a popular beauty brand, trusted Mindy Support to assemble a team of 10 agents, a project manager and a trainer to boost their customers’ social media experiences.