Service – Customer Care2020-06-17T17:12:28+02:00

Customer Care Services

Strong customer loyalty can be achieved with properly managed and qualified customer support staff. Focus on developing your business instead of processing thousands of queries.

Build me a team

Services You Will Love

L1 Customer Support

No matter which level of customer support you’re looking for, we’re ready to build a professional team that can provide it. Our L1 experts analyze each request and interpret the customer’s needs in the form of a ticket. Then they determine the next level of support needed to meet the customer’s expectations.

L2 Customer Support

Once L1 customer support is finished, the ticket is directed to L2 support. This is another service we can organize for you. Our L2 experts use information in the ticket to find the best solution to your client’s problem

Claim Management

No matter which level of customer support you are looking for to assist your clients, we are ready to build the most professional team for these goals. Our L-1 experts will first analyze the customer’s request and interpret the needs properly in the “ticket.” They prepare right what the next level of support needs to meet the expectations of your clients

  • Experienced multi-lingual remote teams

  • 24/7 customer support for all time zones

We Are Best In

  • Call Center Support

  • E-mail Support

  • Live Chat Support

  • Social Media Support

  • Chat Bot

Our Experts Know How to Work With Many Different Support Systems, Programs and Apps

From FreshDesk to Help Scout, the team we will build for you will use any necessary tools to maximize the effectiveness of your business.

Industries We Serve

Let’s Collaborate

Build me a team

How Can You Benefit from Outsourcing Data Annotation Services to Our Team?

We’re ISO 9001:2015 certified, which means that Mindy Support sticks to internationally accepted quality standards. Our outsourcing company implements only proven and time-tested quality management techniques and control metrics. Our Quality Assurance team makes sure each project is carried out with the highest level of professionalism.

Our team understands how important it is for some companies to remain anonymous when outsourcing staff and sharing sensitive information. Your private data will remain secure and will never be disclosed to anyone outside of our company. We have a reliable information security management system (ISMS) based on the ISO 27001 standard.

When we say that we’ll build a team for you, we mean that we’ll get all the experts you need. You won’t have to search for a project or retention manager separately, for instance. We have specialists to meet all of your business needs.

Most of our clients have international businesses, meaning their customer care service reps should speak several languages at a time. It’s not that easy to find multilingual experts, but we manage to do so. Build a team of professionals who speak English, German, French, Spanish, Russian, Ukrainian, Polish, and other languages.

Mindy Support provides more than call center functions. From back-office support to technical support, you can rely on Mindy to build diversified teams upon your request.

In-house staff are expensive. In addition to the high wages, extra office space, and equipment, your company might need to hire more managers to supervise another team. We’re here to help you save money with affordable remote teams.

Our outsourcing company from Ukraine is happy to help both startup businesses and large enterprises. We can assist with expanding your team from 10 to 1000+ people. It won’t take too much time, as we have a lot of experience in this field.

A Mindy Support
Success Story

Download Case study

PDF File (137 KB)

Meet Mindy Experts

Our Customers Say

Mindy Support’s team proved to be very driven business professionals and reliable partners. They are always interested in discussing innovations to improve results. One of their differences from other competitive businesses is that they always try to see the bigger picture instead of just blindly follow the instructions. It brings much more value and proves them to be highly professional.

Kieran S., British Marketing Company

The two assistants we’ve had to date have been eager and quick learners, and both have provided very courteous and friendly communications. Based on our experience, I can recommend Mindy Supports to any business looking to expand their support avenues at a reasonable rate. They’ve been a worthwhile investment.

Chris B., US Audio Manufacturer

For over 7 years we tried and tried again to find good quality offshore partners to help us to build our business. And for 7 years we failed. That is, until we connected to Mindy Support in 2016. Our Assistant has been terrific and has weathered a topsy-turvy journey with us as we have kept moving her from new vertical to new vertical. I was amazed at how proficient all your video and voice technology was from the start. We never felt we really had to “monitor” Assistant’s work in any way. She was amazingly professional, responsible, and as a bonus, personable.

Kurt S., US Marketing Company

We are always sure that whatever task we assign, it would be completed with high accuracy and speed. Above that, the entire collaboration with every member of Mindy Support’s team is great. They are always here to help, suggest the best practice ideas and extend the delivery if needed. Their proactiveness and responsibility are extremely valuable for us, since they bring huge benefit to our company.

Rene Bolier, Onrecruit

We received an excellent return on our investment from their services including a notable increase in responses to our outbound marketing efforts. These responses resulted in sustained communication with ideal leads. I appreciate their contribution to our business, and would gladly recommend them to any company looking for a reliable sales and marketing partner with a personal touch.

Kristi T., US IT Company

Let’s Expand Together with Mindy!

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