What we can do for your business
Phone / e-mail
- Live-chat support
L1 customer support
L2 customer support
Call center support
Social media support
Why should you outsource customer care services to us?
24/7 customer support for all time zones
Experienced multi-lingual remote teams
Rapid recruitment and effective management for each project
Cost-effective smart solutions for your business
Internal and time-tested quality control and assurance system
(ISO 9001:2015 certification)
100% secure processes (ISO 27001:2013 certification)
Case study: Multilingual customer support team
Size: 51–200 employees
Our client provides hospitality services worldwide. The company is totally digital and has no physical reception office. They offer self-booking, self-check-in, and 24/7 customer support.
Providing support in a customer’s native language increases their satisfaction. However, multilingual customer support isn’t simple to organize because you need to hire and train bilingual agents.
“Thanks to Mindy Support, we built a multilingual team quickly and without stress. Our assistants are smart and professional.”
– Happy Customer
Our client requested a team of customer care agents who could handle customers’ questions and complaints. These agents would help customers book apartments and hotel rooms, find their way to their accommodation, and check in by themselves. Agents would also be available 24/7 to meet any needs during a customer’s stay. This might include handling hotel room service requests, providing information about activities in the area, and answering any questions about the accommodation.
WE GET IT DONE.
- We started by setting up our client with one agent. His responsibilities included traveling across Switzerland using Google Maps to learn the easiest ways to get to different apartments and hotels, contacting apartment managers, working in the client’s automated systems, and chatting with the Swiss team.
- Within two months, the customer care team grew to four agents. Each knew a different foreign language (French, German, Spanish, and Russian), and together they were responsible for managing apartments and bookings all over the world.
Mindy Support is ISO 9001 certified. Our information security management system (ISMS) is built on the basis of ISO 27001:2013 international standards that helps organizations keep information assets secure.
We are committed to respecting all rights of the data subjects under the General Data Protection Regulation (GDPR) (EU) 2016/679. According to the Article 28 of the GDPR, the relationship between the controller and the processor are regulated by Data Processing Agreement, which we put in place with every Client.
Marketing, Retail, IT, Staffing, Consulting, and other industry specializations.
Data Entry, Sales & Marketing, AI & Machine learning and other outsourcing service teams.