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Service – Customer Care – OLD2019-05-23T14:03:44+00:00

Customer Care Support

Outsourcing Service

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Outsourced Customer Care Support 24/7

Customers often choose businesses for their great support. While you’re working hard to provide the best products and services, Mindy Support will provide personal and timely customer support. Our skilled and friendly staff can handle some or all of your customer care needs and help you boost your reputation as a company that’s dedicated to your customers.

What we can do for your business

  • Phone / e-mail 

  • Live-chat support
  • L1 customer support

  • L2 customer support

  • Call center support

  • Social media support

Why should you outsource customer care services to us?

  • 24/7 customer support for all time zones

  • Experienced multi-lingual remote teams

  • Rapid recruitment and effective management for each project

  • Cost-effective smart solutions for your business

  • Internal and time-tested quality control and assurance system
    (ISO 9001:2015 certification)

  • 100% secure processes (ISO 27001:2013 certification)

Case study: Multilingual customer support team

Client Profile

Industry: Hospitality
Location: Switzerland
Size: 51–200 employees

Company Bio

Our client provides hospitality services worldwide. The company is totally digital and has no physical reception office. They offer self-booking, self-check-in, and 24/7 customer support.

Download Case Study

Overview

Providing support in a customer’s native language increases their satisfaction. However, multilingual customer support isn’t simple to organize because you need to hire and train bilingual agents.

“Thanks to Mindy Support, we built a multilingual team quickly and without stress. Our assistants are smart and professional.”

– Happy Customer
Managing Director

Languages

5

Team

10

Yearly Growth

80%

Challenge

Our client requested a team of customer care agents who could handle customers’ questions and complaints. These agents would help customers book apartments and hotel rooms, find their way to their accommodation, and check in by themselves. Agents would also be available 24/7 to meet any needs during a customer’s stay. This might include handling hotel room service requests, providing information about activities in the area, and answering any questions about the accommodation.

WE GET IT DONE.

The Solution

  • We started by setting up our client with one agent. His responsibilities included traveling across Switzerland using Google Maps to learn the easiest ways to get to different apartments and hotels, contacting apartment managers, working in the client’s automated systems, and chatting with the Swiss team.
  • Within two months, the customer care team grew to four agents. Each knew a different foreign language (French, German, Spanish, and Russian), and together they were responsible for managing apartments and bookings all over the world.

Mindy Support is ISO 9001 certified. Our information security management system (ISMS) is built on the basis of ISO 27001:2013 international standards that helps organizations keep information assets secure.

GDPR

We are committed to respecting all rights of the data subjects under the General Data Protection Regulation (GDPR) (EU) 2016/679. According to the Article 28 of the GDPR, the relationship between the controller and the processor are regulated by Data Processing Agreement, which we put in place with every Client.

Results

As a result of our customer support team, our client’s company has increased the number of solved customer issues by 80% and is able to process inquiries five times faster. We set up a well-organized structure, with a team leader and customer support assistants who are
monitored by our operations department and need minimum supervision from the Swiss office. This not only saves a lot of time but also cuts costs for our client, while at the same time allowing him to offer excellent customer support.

Industry Specializations

Marketing, Retail, IT, Staffing, Consulting, and other industry specializations.

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Let’s Build Your Team

Tell us about your needs and we will build a dedicated team in Ukraine that fits you perfectly.


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